Tier 2 Support Engineer / Field Engineer / Implementation Engine

 

Tier 2 Support Engineer / Field Engineer / Implementation Engine

• Support Engineer / Field Engineer / Implementation Engineer
• Support Engineer / Field Engineer / Implementation Engineer
• Support Engineer / Field Engineer / Implementation Engineer

Company:

My client is seeking a Tier 2 Support Engineer / Field Engineer / implementation Engineer to join their team.

Role:

• Provide Tier 1-3 Level support (focusing on tier 2-3) via phone/webex/onsite/etc to customers with different products in the space of call recording, quality, WFM, performance management, analytics, etc during standard work hours and out of hours including weekends as per the need and using well defined processes and tools.

Experience & Qualifications:

• IT Degree
• 3-5 years experience as support engineer/implementation engineer
• Knowledge of Windows Operating System administration and internals
• Knowledge of Networking 　rotocols, troubleshooting, equipment
• Knowledge of Application Infrastructures Technologies 　icrosoft SQL Server, MSMQ, COM/DCOM, IIS, WebLogic, Java, .Net
• Knowledge of Contact Center/Telephony Environments 　TI, Cisco/Avaya/Nortel/Others, VoIP
• Advantage for having previous knowledge with Call Recording/Quality/Workforce Management applications

Personal Qualifications:

• Excellent Interpersonal and communication skills
• Strong Customer Orientation
• Ability to work alone and part of a team
• Multitasking capabilities
• Smart, with Strong Analytical and Problem Diagnosis skills
• Business Applications orientation and Basic Project Management skills

Remuneration:

Excellent Remuneration Package.

To Apply:

If you are actively looking for a new permanent or contract role or simply keen to find out about the current market please contact Craig 02) 92793060 / 048750997

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